Why Automation Could Be the Key To Employee Engagement with Esker's Dan Reeve - Digital Transformers

Episode 16

Published on:

4th Nov 2021

Why Automation Could Be the Key To Employee Engagement with Esker's Dan Reeve

You've heard of automation "stealing" jobs - but what if it actually has the potential to attract and retain more workers? Everywhere you look across the supply chain, people are missing - but the impact is perhaps nowhere more apparent than in customer service, where some companies have lost up to 50% of reps. And in the absence of workers, those same companies are feeling the gaps in their digital transformation efforts. Could emerging automation and artificial intelligence-based technologies pick up the mundane tasks around the building - making way for employees to focus on more impactful work? In this episode, co-hosts Kevin L. Jackson and Scott Luton discuss that possibility with Dan Reeve, sales director at Esker. Tune in as they trace the recent breakdown in customer service levels - and the promise of technology to enhance both bottom lines and more meaningful professional lives - all in one fell swoop.

Additional Links & Resources:

Learn more about Digital Transformers: https://supplychainnow.com/program/supply-chain-now

Subscribe to Digital Transformers and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

WEBINAR- The Supply Chain of 2022 and Beyond: Building Resiliency and Agility: https://bit.ly/2YkzwRx

WEBINAR- Supply Chain is a Team Sport: Lead Your Team to Victory with a Cloud-Native TMS: https://bit.ly/2ZFztR7

2021 State of Supplier Diversity Report: https://info.cvmsolutions.com/download-the-2021-state-of-supplier-diversity-reports-2

2021 U.S. Bank Q3 Freight Payment Index: https://bit.ly/3pwmWKC

This episode was hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/automation-key-employee-engagement-esker-761


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About the Podcast

Digital Transformers
Companies and executives that are leading business transformation in their industries.
At a pace faster than any Hollywood movie, digitalization has taken the supply chain world by storm. But do you have what it takes to become a real-life digital transformer? This livestream series connects you with the information you need on the immediate value of digitalization. And who better to guide you than host Kevin L Jackson, who has been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020) and a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019)? Join Kevin as he highlights the companies and executives leading global industries into the digital future.

About your host

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Kevin Jackson

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and business consultant. The bestselling author’s latest project, “Quitless: The Power of Persistence in Business and Life”, was ranked as such by both The Wall Street Journal and USA Today. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019). Kevin also provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. He is host of “Digital Transformers on Supply Chain Now” podcast and video blog, part of a family of shows ranked by Listen Score as in the top 1.5% of 1,977,479 globally ranked podcasts. Kevin Jackson will also be featured by Red Knight Production Company on the second season of their next hit streaming TV series “The Social Movement.” Ethos and mission of The Social Movement is to impact humanity at scale, make a real difference in the world, and inspire a real social movement.

Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. He currently serves as the Chief Operations Officer for SourceConnecte (https://sourceconnecte.com/), a blockchain-enabled B2B e-commerce platform that is also a member of the Trust Your Supplier (https://www.trustyoursupplier.com/) network, and a Senior Vice President of Total Network Services (https://www.tnscorp.io/), a fully decentralized global data network developed specifically to address the current needs of the blockchain community.